Ecobank customers complain over faulty mobile app, hostile customer care staff

I don’t receive alerts due to change of number but getting my alert on my new line is becoming more difficult than a job interview.

The customer care personnel demand I provide an affidavit before I can use my fully registered MTN sim card and my ATM card isn’t working.

It is the third card I have collected between 2016/ 2017, how awkward.

I don’t know if the cards don’t last or my own don’t last.

I really can’t say.

Ecobank Nigeria Hello Prince Eddie Vpom. Thank you for contacting Ecobank. We apologize for any inconveniences experienced.

To adequately assist you, please send email to ENGContactCentre@ecobank.com with your complaint, account details and a valid telephone number to enable us assist further.

Thank you for choosing Ecobank.

 Valentine VD Xsmart Eze I can’t use the Ecobank mobile app to transfer or buy airtime.

When these transactions are successful, I am not being alerted on the amount debited for my transactions.

Ecobank Nigeria Hello Valentine VD Xsmart Eze.

Thank you for contacting Ecobank. We apologize for any inconveniences experienced. To adequately assist you, please send email to ENGContactCentre@ecobank.com with the error message encountered, account details and a valid telephone number to enable us assist further.

Thank you for choosing Ecobank.